Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context requires otherwise, the following terms shall have the meanings set forth below:

• "paus25," "we," "us," or "our" refers to the paus25 online gaming platform, its operators, and authorized representatives.
• "You," "your," or "player" refers to any individual who accesses, registers, or uses the paus25 platform.
• "Account" means the personal gaming account created by you upon successful registration on the paus25 platform.
• "Services" refers to all gaming products, features, and functionalities offered through the paus25 platform, including but not limited to casino games, live dealer games, sports betting, lottery games, and related services.
• "Bonus" means any promotional offer, free credit, cashback, or other incentive provided by paus25 to players, subject to specific terms and wagering requirements.
• "IDR" or "Rupiah" refers to the Indonesian Rupiah, the official currency used for all transactions on the paus25 platform.
• "KYC" stands for Know Your Customer, referring to the identity verification process required for account security and regulatory compliance.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

You must meet the following eligibility criteria to register and use paus25 services:

• You must be at least 21 years of age at the time of registration. paus25 strictly prohibits underage gambling and reserves the right to request age verification documents at any time.
• You must be a resident of Indonesia or located within Indonesian territory when accessing our services.
• You must have the legal capacity to enter into binding contracts under applicable Indonesian law.
• You are not prohibited from gambling under any applicable laws or regulations in your jurisdiction.
• You are not currently self-excluded from gambling services or subject to gambling restrictions.

2.2 Account Registration Process

To create an account on paus25, you must:

1. Provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, email address, phone number, and residential address.
2. Choose a unique username and secure password that meets our security requirements.
3. Verify your email address and phone number through the verification codes sent by our system.
4. Accept these Terms and Conditions, our Privacy Policy, and our Responsible Gaming policy.
5. Complete the Know Your Customer (KYC) verification process by submitting valid identification documents within 72 hours of your first withdrawal request.

2.3 Account Restrictions

Each player is permitted to hold only one account on paus25. Creating multiple accounts is strictly prohibited and may result in:

• Immediate suspension or permanent closure of all associated accounts
• Forfeiture of any bonuses, winnings, or account balances
• Permanent ban from the paus25 platform
• Legal action if fraudulent activity is detected

3. Account Security and Responsibilities

3.1 Password Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must:

• Use a strong, unique password that combines letters, numbers, and special characters
• Never share your password with any third party, including paus25 staff (our legitimate representatives will never ask for your password)
• Change your password immediately if you suspect unauthorized access
• Log out of your account after each gaming session, especially when using shared or public devices

3.2 Account Activity

You are fully responsible for all activities conducted through your account, whether authorized by you or not. paus25 shall not be liable for any losses or damages arising from unauthorized use of your account resulting from your failure to maintain account security. You must notify us immediately at [email protected] if you become aware of any unauthorized access or security breach.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

paus25 supports deposits through major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and Bank Syariah Indonesia (BSI), as well as popular e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. Deposit terms include:

• Minimum deposit: Rp 50,000 for bank transfers; Rp 25,000 for e-wallets
• Maximum deposit: Rp 50,000,000 per transaction for major banks; Rp 10,000,000 for e-wallets
• Deposits are typically processed instantly, though delays may occur due to third-party payment processor issues
• All deposits must originate from an account registered in your own name
• paus25 reserves the right to reject deposits from suspicious or unverified sources

4.2 Withdrawal Process and Requirements

Withdrawal requests are subject to the following conditions:

• Minimum withdrawal: Rp 100,000
• Maximum withdrawal: Rp 100,000,000 per day
• Processing time: 15 minutes to 1 hour during business hours (09:00 - 21:00 WIB); up to 24 hours for late-night and weekend requests
• First-time withdrawals require completed KYC verification (identity document, proof of address, and selfie verification)
• Withdrawals must be made to a bank account or e-wallet registered in your own name matching your paus25 account details
• Any bonuses must meet their specific wagering requirements before withdrawal of associated winnings
• paus25 reserves the right to conduct additional verification checks for large withdrawals or suspicious activity

4.3 Anti-Money Laundering Compliance

paus25 is committed to preventing money laundering and terrorist financing. We reserve the right to:

• Request additional documentation to verify the source of deposited funds
• Report suspicious transactions to relevant authorities as required by law
• Freeze accounts pending investigation of potentially fraudulent or suspicious activity
• Refuse service to individuals or entities suspected of money laundering or other illegal activities

5. Bonuses and Promotions

5.1 General Bonus Terms

paus25 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback, and special event promotions. All bonuses are subject to the following general terms:

• Bonuses are granted at paus25's sole discretion and may be modified or withdrawn at any time
• Each bonus has specific wagering requirements that must be met before any winnings can be withdrawn
• Wagering requirements are calculated as the bonus amount multiplied by a specified rollover number (typically 15x to 40x depending on the promotion)
• Different games contribute differently toward wagering requirements (slots typically 100%, table games 10-50%, sports betting varies by odds)
• Bonuses have expiration dates and must be used within the specified promotional period
• Players found abusing bonuses through multiple accounts, coordinated betting, or other manipulative practices will forfeit all bonuses and associated winnings

5.2 Welcome Bonus Specifics

Our welcome bonus typically offers a 100% match up to Rp 20,000,000 on your first deposit, subject to:

• Minimum qualifying deposit of Rp 50,000
• 15x wagering requirement on the bonus amount
• 30-day validity period from activation
• Available for new players who have completed account registration and KYC verification
• Cannot be combined with other promotions unless explicitly stated

6. Game Rules and Fair Play

6.1 Game Integrity

All games on paus25 utilize certified Random Number Generators (RNG) tested by independent laboratories to ensure fairness and randomness. We display the Return to Player (RTP) percentage for each game, which represents the theoretical long-term payout rate. Actual results in short-term play may vary significantly from RTP values.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account suspension, funds confiscation, and legal action:

• Using bots, automated software, or any artificial intelligence systems to play games
• Colluding with other players to manipulate game outcomes
• Exploiting software bugs, glitches, or errors to gain unfair advantages
• Engaging in bonus abuse, arbitrage betting, or other forms of advantage play specifically prohibited in promotional terms
• Using VPN services or proxy servers to disguise your location
• Providing false or fraudulent information during registration or verification
• Attempting to hack, reverse-engineer, or compromise the platform's security

6.3 Disputes and Error Resolution

In the event of any dispute regarding game results, paus25's decision shall be final and binding. If a technical error, malfunction, or software bug affects game results, paus25 reserves the right to void the affected bets and refund the original stakes. Server logs and game records maintained by paus25 shall be the definitive source for resolving disputes.

7. Responsible Gaming

paus25 is committed to promoting responsible gaming practices. We provide tools to help you maintain control over your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts
• Session Time Limits: Receive notifications after playing for a specified duration
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform for periods ranging from 24 hours to indefinite
• Reality Checks: Automatic pop-ups reminding you of time spent playing
• Cool-Off Periods: Take mandatory breaks from gaming for 24 hours, 7 days, or 30 days

If you believe gambling is becoming a problem, please contact our support team immediately or visit our Responsible Gaming page for resources and professional help contacts.

8. Limitation of Liability

To the fullest extent permitted by law, paus25 shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
• Loss of profits, revenue, data, or business opportunities
• Losses resulting from technical failures, server downtime, internet connectivity issues, or third-party payment processor failures
• Losses arising from unauthorized account access due to your failure to maintain password security
• Losses resulting from your breach of these Terms and Conditions
• Any claims exceeding the total amount deposited into your account during the twelve months preceding the claim

9. Intellectual Property

All content on the paus25 platform, including but not limited to text, graphics, logos, images, software, and game designs, is the property of paus25 or our licensed content providers and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content without our express written permission.

10. Termination and Account Closure

10.1 Your Right to Close Your Account

You may close your account at any time by contacting customer support. Upon account closure:

• Any remaining balance will be returned to your registered payment method after deducting any applicable fees
• All pending bonuses and promotional offers will be forfeited
• You will no longer receive promotional communications from paus25

10.2 paus25's Right to Suspend or Terminate Accounts

We reserve the right to suspend or permanently terminate your account immediately without prior notice if:

• You breach any provision of these Terms and Conditions
• We suspect fraudulent, illegal, or abusive activity
• You provide false or misleading information
• You are found to have multiple accounts
• You engage in prohibited activities as defined in Section 6.2
• Legal or regulatory requirements necessitate account closure

Upon termination for breach, any remaining account balance may be forfeited at our discretion.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming operations. Any disputes arising from or relating to these Terms and Conditions shall be resolved through the following process:

1. Customer Support: First, contact our customer support team at [email protected] to attempt informal resolution
2. Formal Complaint: If the matter is not resolved, submit a formal written complaint detailing the issue
3. Internal Review: Our compliance team will review the complaint and provide a response within 14 business days
4. Independent Arbitration: If the dispute remains unresolved, it may be referred to an independent arbitration service

paus25's records of transactions and game results shall be the authoritative source for resolving all disputes.

12. Amendments to Terms and Conditions

paus25 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to the website. Your continued use of the platform after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these Terms and Conditions periodically to stay informed of any updates. Material changes affecting your rights or obligations will be communicated via email or prominent platform notification.

13. Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the paus25 platform
• Customer Service Hours: 24/7 (WIB timezone)
• Average Response Time: Under 2 minutes via live chat; within 24 hours via email

Our Indonesian-speaking customer support team is available to assist you in your preferred language.